Return/Exchange Policy
You may return your regular-priced items in their original condition within 30 days. Discounted items must be within 14 days for a refund or an exchange. Online Only Deals must be within 7 days. Custom orders and special orders are final with no return or exchange. 30 days, 14 days, 7 days means from the day you received the items to the day we physically received them. Items showing signs of wear, perfume, cologne, or damage cannot be accepted for return or exchange.
Once your return is received, we will send you an email to notify you that we have received your returned items.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 days.
We will refund up to the full cost of the items excluding the shipping and insurance charge you paid/ we paid when the package was sent to you. The labor charge is non-refundable.
How to Prepare and Ship a Return/Exchange;
Get your RMA number: email us at sales@pearllounge.net and we will email you an RMA number and a shipping label. Pack up the items with the original jewelry box you received. Use the shipping label we send. Go to a Post office, get it scanned, and drop it off.
Repair Warranty
If you are not satisfied with the finish, we offer the second try. And if you are still not satisfied with the second try, we offer a full refund. In order to get this warranty, the items must be delivered or presented in person within 30 days from the date of pickup.